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Email, SMS, and Customer Retention

Improve customer communication with relevant messages and planned follow-up flows.

Email marketing connects a consented contact list, segments, and campaign messages in an organized flow. ReklamKlik checks mobile templates, sending infrastructure, and unsubscribe processes to assess delivery and campaign contribution together.

Email, SMS, and Customer Retention: Continue customer relationships at the right time.
Continue customer relationships at the right time.
01List and requirements audit
02Flow and template setup
03Sending and results improvement
FROM OBJECTIVE TO IMPLEMENTATION

Let’s turn your needs into a clear work plan.

Sending every customer the same message may not strengthen the relationship. ReklamKlik assesses communication purpose, consent, and customer stage together. Welcome messages, quote follow-ups, and post-sale communications are prepared as measurable flows; transactional emails are separated from marketing campaigns.

CONCRETE DELIVERABLES

What will you have at the end of the work?

  • Segmentation and communication calendar
  • Mobile email templates
  • Sending and feedback report

Scope, delivery schedules and responsibilities are clarified together during the quotation stage.

Who is it for?

Businesses needing repeat purchases or post-sale communication. The right consent, message, and trigger.

Where should we start the conversation?

  • Consented list and source information
  • Sending provider and domain
  • Content and campaign objectives
Share your needs →
SCOPE AND APPROACH

What do we address together?

Implementations planned around your needs and the scope of each area.

01

Consent and list membership management

We review contact list sources, consent status, and conditions for remaining on the list. Unsubscribed or unsuitable records are excluded from sending segments.

02

Segmentation and trigger planning

We distinguish the purposes of new-customer, cart, repeat-purchase, and inactive segments. We design consented follow-up flows with trigger, waiting, and exit rules.

03

Template and mobile checks

Templates, mobile layouts, and critical links are checked in real email clients. The main message remains understandable in text when images are blocked.

04

SPF, DKIM, and DMARC review

We compare sending domains’ SPF, DKIM, and DMARC status with provider requirements. We explain that authentication, list consent, and content quality are separate requirements.

05

Webhooks, bounces, and deduplication

Sending provider webhooks are processed with signature verification and duplicate checks. Bounces and complaints are reflected in contact list eligibility.

06

Unsubscribe and performance reporting

We check unsubscribe and preference update processes in consented communication flows. Delivery, errors, clicks, and conversions are reported separately. Open data is interpreted as a signal that can be affected by email clients’ privacy features.

WORKING PROCESS

A clear purpose and deliverable at every step.

From initial assessment to implementation, and from implementation to regular improvement.

  1. List and requirements audit

    List sources, consent, and the sending provider are reviewed. Transactional and marketing messages are separated to define segmentation and unsubscribe rules.

  2. Flow and template setup

    Mobile templates and triggered flows are prepared. Test sends, bounce and webhook processing, and duplicate-operation scenarios are checked.

  3. Sending and results improvement

    Delivery, unsubscribes, complaints, and valid actions are assessed. The segment and messaging plan is updated with opening measurement limitations stated.

MEASUREMENT AND IMPROVEMENT

How do we assess success?

  • Delivery and response status
  • Contribution to repeat purchases or follow-up

Delivery, bounces, unsubscribes, and qualified clicks or actions are tracked separately. Open data is subject to technical effects and does not mean commercial acceptance; marketing and transactional messages are reported differently.

CLEAR ANSWERS

Questions about Email, SMS, and Customer Retention.

How is the sending provider selected?

We assess transactional and marketing message volumes, integrations, consent, and reporting needs. Provider charges are scoped separately from template and flow setup.

Does an email open mean a quote was accepted?

No. Opening, delivery, and commercial acceptance are different states.

Do transactional emails and campaigns use the same flow?

No. Inquiry or order notifications and marketing communications differ in purpose, consent, and unsubscribe arrangements. Sending sources and measurement are planned accordingly.

Email, SMS, and Customer Retention

Request a quote for your needs.

Share your goal and current situation. Let’s define scope, priorities and the next step together.

0543 862 94 05merhaba@reklamklik.com
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The next step in growth.
Let’s plan it together.

Let’s discuss your goal, current situation and needs.

Request a quote →
LET’S PLAN TOGETHER

Let’s discuss your project.

Tell us what you need for Email, SMS, and Customer Retention. Let's define the right scope together.